Please note: By creating or using an account on tko99, you agree to this Privacy Policy. Please read it carefully.
1Introduction & Purpose
Tko99 (tko99.pro) is a trusted online gaming and betting platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how tko99 collects, uses, stores, and protects your personal information.
This Policy applies to the tko99.pro website, mobile application, and all our digital services. By using our platform, registering, or getting in touch with us, you are considered to have consented to this Privacy Policy.
Tko99 operates with full transparency. We never collect your information without your knowledge and never sell it to third parties. We follow the highest international standards to protect your privacy.
tko99's Privacy Policy is built on international data protection regulations (GDPR) and industry best practices.
2What Data We Collect
Tko99 collects various types of information to deliver its services. Each piece of data collected has a specific purpose, and we only collect what is necessary.
| Data Type | Example | Collection Period |
|---|---|---|
| Identity Information | Name, date of birth, national ID | At Registration |
| Contact Information | Email, phone number, address | At Registration |
| Financial Information | Payment methods, transaction history | Deposit/Withdrawal times |
| Device Information | IP address, browser, operating system | On every visit |
| Gaming Information | Game history, bets, wins & losses | During gameplay |
| Communication Records | Live chat, email correspondence | During use of support services |
The above information is collected directly from you or automatically (such as through cookies and log files). In some cases, it may also be obtained through third-party verification services.
3Purpose of Data Use
Tko99 uses your information only for specific, legitimate purposes. We never use your data unnecessarily. The key purposes for which we use your information are outlined below:
- To enable account creation, management, and verification
- To process deposits, withdrawals, and financial transactions
- To provide customer support and technical assistance
- To prevent fraud, money laundering, and illegal activities
- To meet legal and regulatory obligations
- To enhance your gaming experience based on your preferences
- To inform you of relevant promotions and bonus offers (with your consent)
- To ensure platform security and stability
- To enforce Responsible Gaming policies
If you do not wish to receive marketing communications, you can opt out at any time through your account settings or by contacting customer support.
4Cookies & Tracking Technologies
Tko99 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser. They help enhance your browsing experience and ensure the site functions properly.
- Essential Cookies: Essential for maintaining login sessions and ensuring security
- Functional Cookies: Used to remember your language and preferences
- Analytics Cookies: Collects site usage statistics to help improve the platform
- Marketing Cookies: Used to display relevant advertisements (with your consent)
You can manage cookies from your browser settings. However, disabling essential cookies may affect certain features of the site. tko99 respects your cookie preferences.
5Data Sharing & Disclosure Policy
Tko99 never sells, rents, or shares your personal information for commercial purposes under any circumstances. However, limited sharing may occur in the specific situations outlined below:
- Payment Provider: Financial information required to process transactions (Mobile Banking, Nagad, Bank)
- Identity Verification Service: Approved third parties for KYC processing
- Law Enforcement: In accordance with a valid legal directive or court order
- Regulatory Authority: To meet licensing and regulatory requirements
- Technology Partner: Only where necessary for platform operations, under strict confidentiality agreements
All third-party partners are required to comply with tko99's privacy standards. A minimum necessary data principle is applied to all data sharing.
6Data Retention Period
Tko99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Categories of Data | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | Minimum 7 years (legal obligation) |
| KYC Verification Documents | 5 years after the end of the relationship |
| Gaming History | 3 years after account closure |
| Customer Support Records | 2 years after the conversation ends |
| Marketing Consent | 1 year after consent withdrawal |
Once the retention period expires, data is securely deleted or fully anonymized. In some cases, legal obligations may require data to be retained for a longer period.
7Your Data Rights
Tko99 takes every member's data rights seriously. You have the rights listed below — contact customer support to exercise any of them:
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
Under certain circumstances, you may request that your data be deleted.
Right to Object to Processing
You can object to and opt out of the use of your data for marketing purposes.
Right to Data Portability
The right to receive your data in a portable format and transfer it elsewhere.
Right to Restrict Processing
In certain cases, you can request that the processing of your information be temporarily restricted.
We will respond within 30 business days of receiving a rights request. In some cases, legal obligations may prevent us from fulfilling a request in full.
8Child Protection Policy
Tko99 strictly prohibits anyone under the age of 18 from creating an account or using the platform. We never knowingly collect information from minors.
- Age verification is mandatory at registration
- In cases of doubt, proof of age must be provided via KYC documentation
- If proof of underage use is found, the account will be closed immediately
- Any data collected from a minor will be deleted without delay
- Parents can notify us if their child has accessed the platform
If you believe a minor is using our platform, please contact us immediately at [email protected]. We treat this matter with the utmost seriousness.
9Security Measures & Technology
Tko99 employs industry-leading security technology to protect your information. Our security infrastructure operates across multiple layers to keep your data safe at all times.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
- Two-Factor Authentication (2FA): Available as an additional layer of security
- Firewall Protection: An advanced firewall system prevents unauthorized access
- Regular Security Audits: Third-party specialists conduct regular system audits
- DDoS Protection: Advanced measures to protect the platform from cyber attacks
- Data Backup: Regularly encrypted backups stored on secure servers
- Access Logging: All system access is recorded and monitored
In the event of a data breach, we will notify affected users within 72 hours and take prompt corrective action.
10Changes to the Privacy Policy
Tko99 reserves the right to update or modify this Privacy Policy as needed. Changes may occur due to service improvements, legal updates, or the adoption of new technologies.
- A notice will be sent to your registered email before any significant changes
- The date of any changes will always be displayed at the top of the page
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy
- Copies of previous policies are available upon request from Customer Support
- Changes required by law may take effect immediately
We recommend visiting this page regularly to stay up to date with the latest changes. Staying informed is the best way to protect your privacy.
11Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, our dedicated privacy team is ready to help. We take all complaints seriously and aim to resolve them promptly.
- Email: [email protected] (Reply within 48 hours)
- Live Chat: Available directly on the website (24/7)
- A reference number will be provided once a complaint is submitted
- Complex matters will be resolved within a maximum of 15 business days
For any privacy-related concerns, feel free to contact us directly: [email protected] — We are able to respond in Bengali.